We collect only the information reasonably needed to provide Plugoza products, customer support, website features, and requested services. We do not sell personal information.
1. Information we collect
We may collect your name, email address, mobile number, account details, order and payment status, license and activation information, support messages, submitted attachments, and information you provide in contact or quote forms. Payment card details are processed by the payment provider and are not stored by Plugoza.
2. How we use information
We use information to create and secure accounts, process orders, provide downloads and license keys, respond to support requests, communicate about transactions, improve our products, prevent fraud, and comply with legal obligations. We may send essential service emails such as order, payment, licensing, and support updates.
3. Sharing and service providers
We share information only with providers that help us operate the service, such as hosting, payment processing, email delivery, security, analytics, and customer-support infrastructure, or where disclosure is required by law. These providers may process information only as needed to provide their services.
4. Cookies and analytics
We use necessary cookies and similar technologies to keep sessions secure, remember essential preferences, and understand how the website performs. You can control many cookies through browser settings, but disabling essential cookies may affect account and checkout features.
5. Data retention and security
We retain information for as long as reasonably necessary for the purposes described here, including account administration, order records, legal obligations, dispute resolution, and security. We use reasonable technical and organizational measures to protect information, but no online system can guarantee absolute security.
6. Your choices
You may request access, correction, or deletion of personal information where applicable law allows. Some information must be retained for legitimate business, tax, fraud-prevention, or legal reasons. You can also update certain account details from your customer dashboard.
7. Contact
For privacy questions or requests, contact [email protected]. Please do not include passwords, full payment information, or sensitive credentials in your message.